SHIPPING AND RETURNS
A flat fee of SGD 5 is applied on all domestic orders.
A flat fee of SGD 25 is applied on all international orders.
Please note that any associated duties or taxes imposed by federal, regional or state governments are to be borne by the customer.
How will I know when my order has shipped?
Once your order has shipped, an email notification will be sent to the email address you used to sign up with us, or the email address you provided during checkout.
How soon will I get my order?
We aim to ensure that our apparel reach our customers in the shortest time possible. Depending on which mode of delivery you choose, we hope that our domestic customers receive their order within 5 days, while our international customers, in about 2 weeks.
Here at The Authority, we accept returns of unused/unworn/unwashed/unaltered/undamaged items with original tags within 14 days of receiving your order.
For any defects, please reach out to us at email@example.com or contact us through Facebook to arrange for a return.
All postal fees, custom duties and taxes for returns are to be paid by the customer.
All accepted returns will be issued store credits within 7 working days upon receiving the item, and valid for 6 months from the date of issue. Store credit is strictly non-refundable, non-transferable and cannot be used to purchase gift cards or extended past its expiry. Any additional shipping charges (E.g. International shipping fees and Express courier, etc) paid for the order will not be refunded or included in the credit note as this is not a compulsory initial charge in the order but optional as selected by the shopper and has been executed by the service provider.
PAYMENT AND SECURITY
The Authority will never sell of our customer's data to any organization. Any information that we collect will only be used to contact our customers regarding their orders, or regarding new products or promotions.
Is my credit card information protected?
Yes! The checkout process is protected via a 256 bit encryption process, which ensures that your credit card information is safe.
What types of payment do you accept?
Currently, we use PayPal, Credit and Debit cards to process all of our orders. We are looking into expanding our modes of payment in the near future.
What is the inspiration behind The Authority?
The Authority was created as a platform for men to discover and appreciate contemporary menswear styles. Since then, the company has grown to advocate for an independent and minimalist outlook on culture, design, art, and most importantly - fashion.
Where are your products from?
All of our designs are conceived in-house, by a team of Singaporean designers.
I am a creative that is interested in collaborating with The Authority. Who do I contact?
We all welcome collaboration enquiries, especially if they align with our principles of design, culture and art. Please shoot us an email at firstname.lastname@example.org.